The Registration Screen

 

On the registration screen, there is an option for hotel customers to have a field for entry of room number data.  (This has to be enabled in our admin area by RD staff.)

 

If you have a customer on the ‘phone please ask for name and ‘phone number.  Your management may wish to force a telephone number requirement for either mobile and/or land line and this can be set up in your back office.  If you have mobile numbers then can be used for marketing by SMS.

 

If the customer is one already registered on your database you can do a look up by name, email or telephone number and check the listing of customers and accept the appropriate customer. 

 

In case your restaurant is a unit of a group the customer will be looked up in other units of a group as well. Clicking on the particular customer you may see which restaurant they are registered in and copy their details to your database pressing .

 

Customers can be profiled by spend, ranking, VIP or not and so on.  A complete history is maintained for customers registered within the system and registered customers can be marketed to by either SMS and/or email at a later date.

 

Please note if you enter an email address or telephone number of a customer already registered within your system, the system will automatically recognise the customer and populate that customer’s details from your database.  If you wish to use the same telephone number or email address for bookings made on behalf of different guests please refer to our Concierge / PA system as detailed at http://www.restaurantdiary.com/ConciergesPAs/tabid/88/Default.aspx.

 

Customers can also receive “instant” SMS text confirmation of bookings if this is switched on in the restaurant back office.  Please note that all SMS suppliers “queue” SMS messages for delivery and the time of delivery can be adversely affected by congestion – accordingly we recommend only using SMS texts as polite reminders not as critical points in a booking / confirmation process.

 

For new customers it is possible to save an answer to the question “How did you hear about us?” for marketing purposes. The list of answers can be customised via back office.

 

In the box below “Questions / Comments” it is possible to enter special requests and notes regarding the booking.  Such notes will be printed out on running orders and booking reports.

At the bottom of the form it is possible to lock the booking to a particular table if this has been requested by the customer.  Should another member of staff attempt to move this booking to another table a suitable warning message will be displayed and only a user of equal rights can unlock such a booking.

 

Also, you can tick the appropriate box to show the customer has requested a “window” table – the booking will be annotated with a red W – as will the “Expected Arrivals” List.

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